BOOKING TERMS & CONDITIONS
Please read carefully
The terms and conditions outlined here apply to all bookings made through Kompas Express and are in addition to the standard DSO terms and conditions set forth by Emirates.
Booking conditions and procedure
DSO packages can be booked only once you have purchased your Emirates ticket. Bookings must be made through our Quick Booking Gateway available 24hr on the Home page or directly by clicking HERE
Cancellations and administrative fees
Cancellations of confirmed packages up to 4 days prior to arrival are subject to a $75 administration fee per booking, imposed by the Fulfillment Center Kompas Express with no exception, even in cases where a DSO package would be otherwise refundable by Emirates. No refund will be given for cancellations within 72hrs of arrival. In cases where the total value of the purchased services exceeds USD 1000, the administration fee per booking will be raised to $125.
DSO packages are bundled and they consist of meet and greet service at Dubai International Airport, round-trip transfers to/from the hotel, accommodation at one of over 100 hotels or apartments with 24hr check-in/check-out facilities at most, breakfast, taxes and local assistance. DSO packages can not be unbundled. In addition, the purchase of a DSO package allows you to apply for a UAE visa under certain conditions and at a separate charge plus processing fees. Packages can be enriched by purchasing excursions, attractions, tours and safaris and more. Our packages are the only ones who offer the option of 24hr check-in/check out facility.
This is what we do NOT do
Handle 'Dubai Connect' free layovers (STPC-paid by Carrier) > contact Emirates Reservations
Change existing Emirates tickets to accommodate stopover period (under most conditions) > contact Emirates Reservations
Process Dubai visa applications without the purchase of a DSO package > apply on Emirates.com
Process Dubai visa applications for non-permanent residents of the US or Canada > apply on Emirates.com
Process Dubai visa applications for passengers on one-way itineraries > apply on Emirates.com
Process eligible Dubai visa applications within 7 business days of departure date >apply on Emirates.com
Make restaurant or spa reservations >contact your travel professional